Refund policy

Welcome to Leather Bags Gallery! Our top priority is ensuring your complete satisfaction with your purchase. Please take a moment to familiarize yourself with our return policy, meticulously crafted to provide you with a seamless and convenient return experience.

You have a generous 30-day window starting from the date of delivery to initiate a return for either a refund or an exchange. We fully understand the significance of giving you ample time to assess your purchase and ensure it aligns with your expectations.

Commencing the Return Process is a Breeze: To kickstart the return process, we kindly ask you to get in touch with our dedicated customer support team. They are readily available to guide you through the entire process, offering the necessary information and assistance you may require. Rest assured, our aim is to make your return journey hassle-free and straightforward.

Exceptions to Note: While we want your experience to be exceptional, please bear in mind that items on sale are final and cannot be returned unless they arrive defective or damaged. We seek your understanding that shifts in color or scent are inherent qualities of natural leather and, unfortunately, are not eligible for return. However, do be assured that any initial aroma will naturally dissipate over time.

Items with Defects or Damage: In the rare event that you receive a defective or damaged item, we extend our sincerest apologies for any inconvenience caused. To expedite a solution, we kindly request you contact our friendly customer support team and provide two images of the flawed item. This will greatly assist us in evaluating the issue and determining the most suitable resolution, which may involve a replacement or refund. Our dedicated team is here to walk you through the return process, ensuring a satisfactory outcome.

Restocking Fee: To account for the costs tied to processing and restocking returned items, there will be a restocking fee of $29.99 deducted from your refund. We strive to keep this fee as reasonable as possible while maintaining smooth operations.

Shipping Your Return: We kindly ask that customers cover the return shipping expenses. For your peace of mind, we recommend opting for a traceable shipping method to guarantee the secure and timely arrival of your return. Please note that original shipping costs remain non-refundable, except in instances of our oversight.

Refunds at a Glance: Once we receive and assess the returned item, we will proceed with processing your refund via your original payment method. Please allow a reasonable time for the refund to reflect in your account. We value your patience and comprehension during this process.

Your contentment matters greatly to us, and we're dedicated to making your return experience as seamless and pleasant as possible. If you have queries or require assistance with a return, please don't hesitate to contact our dedicated customer support team. We're here to provide aid!

We extend our gratitude for choosing Leather Bags Gallery. Your patronage is valued, and we eagerly anticipate the opportunity to serve you with outstanding leather products and unmatched service.